Getting Help from Crazy Domains

To provide efficient and customized help to our customers, Crazy Domains offers various kinds of support channels.

We provide online documentation for our products and services. If you need further assistance or real-time support for Crazy Domains product-related questions, our friendly Customer Care Specialists are here to help.
 

Table of Contents

1. Crazy Domains Support Channels
2. Support Limitations
3. Advanced Support
4. Customer Support Protocol
    

Crazy Domains support channels

Here are the support channels that we offer:
 

Live chat support

For quick support, especially when sharing links, images, or code, we recommend using our live chat. It's available 24/7 on any Crazy Domains webpages—just click Live Chat at the bottom right.

 

Phone support

Get real-time support from our Customer Care Specialists over the phone. Visit our Contact Us page, to find country-specific phone numbers and time availability. You can also find your local contact number at the top right corner of any Crazy Domains webpages next to the telephone icon.

 

Email support

You can also contact us via email using our contact form. While our email responses are not instant, we aim to reply as quickly as possible. Follow these steps to send us an email: 

1. Go to our Contact Us page.
2. Scroll down to the Email section — the contact form. 
3. Fill out the required details on the contact form. 
4. Click SEND EMAIL.

 

Support Limitations

We always go the extra mile when helping our customers. But we might not be able to help you with things that are beyond our scope like the following:

• Questions or concerns not related to Crazy Domains.
• Editing or writing your website script.
• Migrating to your website from another hosting provider (our Customer Care Specialist won't be able to do this for you, but you can use our Hosting Transfer service).
• Designing your website (we can offer our Web Design service if you want our professional web designers and developers to make your website.
• Restoring a website (if you've accidentally deleted your files or website, including your backup files, you can use our Advanced Support to retrieve them).
   

Advanced Support

If you require additional Crazy Domains-related services outside our Customer Care Specialist's scope, you can use our Advanced Support service.

Advanced Support offers you even more advanced technical solutions through direct contact with senior-level administrators, developers, engineers, and agents.
 

Customer Support Protocol

When contacting our Customer Support channels, you will be interacting with real people. We hope that you will stay cooperative, positive, and polite. Please avoid using any abusive language.