Knowledge Base

Fax to Email

Fax to Email is a service that lets you use your email address to send and receive faxes. It is a modernised and hassle-free version of your traditional fax machine — where every transaction can be instantly done online.

To use this service, you simply need to choose from the many local fax numbers in your area or country to be your personal fax number.

Read on as this guide shows you how to get started.

Table of Contents

  1. Sending Fax by Email
  2. What Files Can I Attach When Sending Fax
  3. Receiving Fax by Email
  4. Fax Credit and Rates

Sending Fax by Email

You can send faxes using any email software. All you need to do is send an email to [email protected], replacing FaxNumber with the actual fax number of the Receiver. All emails sent to this address will automatically be faxed to the indicated fax number.

For example, you want to send a fax to 02 8211 5111:

  1. Create a new email and enter [email protected] in the send-to field.
  2. Attach files, then send email.

You can send to multiple faxes the same way you would send to multiple emails. Only permitted email accounts can send faxes, so be sure to check your fax setting in your Account Manager if you wish to make this function work.

For a more detailed guide, you can refer to the following articles:

What Files Can I Attach When Sending Fax

The fax you are sending will show the attached files that comes with it. With this, you have the option to attach any document you wish to send. We recommend using PDF documents.

To see what other file types are supported when sending a fax, you can check out the following guide:

Receiving Fax by Email

Any faxes sent to your fax number will be received by your registered email account. You can have multiple email accounts receiving the same fax copy if you want to. By default, upon purchase of your Fax to Email plan, the registered email within your member account will be set to send and receive faxes. To add additional authorised emails, follow the guide below.

Fax Credit and Rates

You will only be charged for sending faxes, not receiving. Fax Rates actually depend on the plan, number of receivers, and the destination you select. These rates can be viewed within your Account Manager.

Add Fax Credit to your account, or locate it using the following guides:

Other Fax to Email-Related Topics

There are other options and configuration settings related to your Fax to Email service. Learn more from the links below:

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