Knowledge Base

Locate and Update Your Call-in PIN

The Call-in PIN is a security token that you can use to confirm ownership of an account. When you contact support, we'll require your Call-in PIN before we can change any info or disclose confidential account details. The call-in PIN helps prevent unauthorized updates on your account.

Where to Find Your Call-in PIN

Follow the steps below to locate your call-in PIN:

  1. Log in to your Account Manager.
  2. In the left sidebar menu, click My Profile.
  3. In MY DETAILS, click the SECURITY tab.
  4. Scroll down to view the call-in PIN in the Call-in PIN box.

Update Your Call-in PIN

You can change your Call-in PIN for security purposes and to help you remember it easily. Simply replace it with a new 4-digit number, enter your current password on the Current Password box, and then click the SAVE button at the bottom of the page.

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