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How do I change & update my CNAME Records

A CNAME Record points a domain or subdomain to another domain or subdomain. It tells the DNS server that the page you redirect to is the canonical version of the site.

To create a CNAME Record on your domain name you will need to update the DNS Settings. This option is located under each domain within your Account Manager.

Creating CNAME Records

You can create CNAME Records easily by following these steps:

  1. Click on My Account at the top of this page.
  2. Ensure that Account Manager is selected.
  3. Enter your username and password and click Log In.
  4. Click on Domains in the menu at the top of the page.
  5. Click on the domain you wish to update. If you have only one domain, you will be taken straight to the domain management page for that domain.
  6. Scroll down to the DNS Settings section, click the menu icon on the right and select Add Record from the drop-down menu.
  7. Select CNAME Record from the drop-down menu and click Add.
  8. Enter the Sub Domain if necessary, followed by the forward CNAME Record domain or subdomain in the Alias For field.
  9. Click Update.

Note that CNAME records must point only at a domain name, not at an IP address.

You should avoid pointing one domain with a CNAME record at another domain name with a CNAME record, as this is inefficient. Instead you should point both domains at the same A record.

You should not point an MX record at a CNAME alias.

CNAME aliases should not have other DNS records. The only exceptions to this are certain DNSSEC records.

CNAME Records are applied immediately but may take up to 2 hours to propagate across the Internet. If you have created your CNAME Records and have seen no change, please wait for this propagation. Otherwise, it is advised that you contact us.

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