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How to fix the White Screen of Death in WordPress hosting

WordPress is currently one of the fastest growing content management system (CMS) software online. However, because of third party plugins, scripts, and themes, it can sometimes have issues. These issues can break the PHP process causing a blank white page error to appear, instead of your actual website content.

The causes of these issues may vary; however, these two fixes typically does the trick and resolves the issue:

  • Disabling your WordPress plugins
  • Changing your WordPress theme

It is recommended that both the Plugins and the Theme be reset for you to successfully resolve a WSOD error.

Disabling Your WordPress Plugins

You can disable your WordPress plugins by accessing your WordPress dashboard. The instructions below will show you how:

  1. Click on My Account at the top of this page.
  2. Ensure that Account Manager is selected from the drop-down menu.
  3. Enter your username and password, then click Log In.
  4. Click on Web Hosting from the menu at the top of the page.
  5. Click on the WordPress hosting plan you wish to manage.
  6. Click WP Panel and select the WordPress website you would like to manage.
  7. You will automatically be routed to your WordPress dashboard.
  8. Click Plugins from the left menu.
  9. Click on the Deactivate option below all active plugins, then check your website if it is working.

    • If it is working, you will have confirmed that the cause of the issue is one of your plugins.
    • If your WordPress site does not go back online, skip the next steps and proceed with changing the theme too.
  10. If the website is now working, go back to your Plugins and re-Activate them one at a time. Check your website every time a plugin has been enabled to see if it is down again.
    If after enabling one plugin your website goes down, check with the developer of that plugin for assistance.

Note: If you do not have WordPress hosting but you have installed WordPress from our web hosting via installatron, you can access your WordPress dashboard by directly visiting your website’s wp-admin link which is as follows:

  • mywebsite.com/wp-admin

Replace “mywebsite.com” with your actual website then enter your admin login details. Once logged in to the dashboard, you can proceed with steps 8-10.

Changing Your WordPress Theme

You can change your WordPress theme by accessing your WordPress dashboard. The instructions below will show you how:

  1. Click on My Account at the top of this page.
  2. Ensure that Account Manager is selected from the drop-down menu.
  3. Enter your username and password, then click Log In.
  4. Click on Web Hosting from the menu at the top of the page.
  5. Click on the WordPress hosting plan you wish to manage.
  6. Click WP Panel and select the WordPress website you would like to manage.
  7. You will automatically be routed to your WordPress dashboard.
  8. Select Themes under the Appearance tab from the left menu.
  9. Hover on one of the default themes, such as Twenty Seventeen, Twenty Sixteen, etc., then click Activate.
    This will deactivate your current theme and replace it with the default theme you chose instead.
  10. Check if your WordPress site is now working.

    • If it is working, then the WSOD error was most likely caused by an issue with your theme. Contact your theme’s developer for assistance.
    • If this does not bring your site back online, you may need to contact a developer to troubleshoot your website.

Note: If you do not have WordPress hosting but you have installed WordPress from our web hosting via installatron, you can access your WordPress dashboard by directly visiting your website’s wp-admin link which is as follows:

  • mywebsite.com/wp-admin

Replace “mywebsite.com” with your actual website then enter your admin login details. Once logged in to the dashboard, you can proceed with steps 8-10.

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