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How to Share Mailbox Folders on Outlook

A Shared Mailbox Folder is an option for you to conveniently share and grant permission to a team, departments or a user within your organisation. Meaning, it will give them access to mailbox items like Inbox, Contacts, or Notes contained in a Shared Mailbox. Sharing Mailbox Folders is suitable if multiple users are working on a single project or users need access to shared information.

You can Share Mailbox Folders in different ways via Outlook Desktop or Outlook Web Access (OWA). Please click the linked guide below that corresponds to your Outlook access:

Sharing Mailbox Folders on Outlook Desktop

Follow the steps below to share a specific folder in your mailbox on Outlook Desktop:

Step 1. Open Outlook on your desktop.
Step 2. Click on the Mailbox Icon at the bottom-left section of the application, right-click on the folder you wish to share and click Properties.
Shared Mailbox Folders left section
Step 3. Click Add to select the user for whom the Permissions will be set.
Shared Mailbox Folders add Permission window
Step 4. Once added, click on it and set the Permission Level to use, then click OK button.
Setting permission level on outlook shared mailbox

Sharing Mailbox Folders on Outlook Web Access

Follow the steps below to sharing your Mailbox Folders on OWA.

Step 1. Log in to Outlook on your browser.
Step 2. While on Mail. view on OWA, right click on the Folder you wish to share.
share mailbox folder OWA
Step 3. Click the Plus Icon and enter the Name of the user you wish to grant Permission and click the Add button.
share mailbox on OWA add user permission
Step 4. Once added, highlight the added user and set the Permission Level and click the OK button.
share mailbox folder on owa add permission level

Learn how you can access Shared Mailbox Folders via Outlook Desktop, OWA or on your mobile device in this linked guide. Please let us know if you need further assistance or if you have any questions. We’d love to help!

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