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Billing and Accounts Support

About results found
How to transfer Domain Name Ownership to a new owner? 636 liked

To change your domain name's registrant to a new owner, follow these steps & send us back the completed transfer of ownership form

Turn off domain name Auto Renewal 386 liked

You can manage automatic renewals for all your domains and products via the Payment Settings link within your Account Manager.

How to change the Registrant Contact information 295 liked

The Registrant Contact is the owner-appointed agent for a domain name or product. Here's how to change it.

Can I pay by cheque or direct deposit? 220 liked

Unfortunately, due to our super low prices we currently only accept certain major payment options. See the list in this article.

How to update your credit card information 232 liked

You can update your credit card information easily within your Account Manager.

Where is Live Chat support? 960 liked

Live Chat is available on the Crazy Domains website and appears only when agents are online and available.

I have been billed or charged incorrectly 43 liked

If you believe you were incorrectly billed, please email us to explain what you think is incorrect and we’ll explain or correct the situation for you ASAP.

Will you send me a Tax Invoice for my purchases? 57 liked

Yes, this will be emailed at the time of purchase to the email on file.

Are there any hidden fees? 32 liked

There are NO hidden fees with our company. All possible fees are displayed within the domain names, web hosting and product pages.

What are the costs for sending faxes? 48 liked

Fax rates depend on the plan and the destination you select. These rates can viewed within your Account Manager.

How to Enable or Disable Two-Step Verification System 50 liked

A step-by-step guide to help customers enable and disable the two-step verification system.

What credit cards are accepted? 50 liked

We currently accept VISA, Mastercard and Amex. Other available payment options are also available which you can check here.

How to use member credit 62 liked

Learn how to experience a more time-efficient and hassle-free payment using our member credit.

Why did Auto Renewal fail? 15 liked

Most likely your auto renewal failed because your credit card will expire soon or its information is no longer valid.

How to renew Traffic Booster 8 liked

If you received a renewal notice, or just want to extend your Traffic Booster plan, instantly do so within your Account Manager.

How do I update my profile information? 27 liked

You can update your contact information within your Account Manager, in the Profile section. This guide will show you how.

How do I view my Billing History and Invoices? 20 liked

You can check your billing history, invoices and transaction within your Account Manager under Billing History.

Why is my Account/Hosting Suspended? 56 liked

A Suspended Account is different from a Suspended Hosting & do not affect each other. Learn why & what to do in both cases.

How can I view my payment receipts? 8 liked

You can check your payment receipts easily within your Account Manager.

How to setup Auto Renewal 22 liked

You can set up Auto Renewal, which is a feature available with all our domains and products, within your Account Manager.

Will you notify me when my Domains or services are due for renewal? 8 liked

Yes, we will send you reminder notices to the email on file when any of your domain names or services are due for renewal.

How can I renew my old SSL certificate? 8 liked

If hosted with us, you can renew it in the Account Manager. Otherwise, generate a new CSR file first before renewing.

Can I get a refund on my Hosting? 101 liked

If you are unhappy with our hosting service or just wish to close the account, you will get a full refund of the remaining period within 60 days.

Why can't I renew my .AU domain name? 8 liked

There are restrictions on when the .AU domain name become available for renewal.

How to change the Technical Contact information 8 liked

You can change the Tech Contact by logging in to your Account Manager. Here's how.

How to renew your Site Backup plan 62 liked

Continue using this backup service by renewing your Site Backup plan. Here's how.

Web Hosting 60 day money back guarantee 32 liked

We’re 100% committed to giving you the absolute best in Web Hosting, so we crafted our unique 60-day money back guarantee.

How to change the Billing Contact information 8 liked

You can change the Billing Contact information by logging in to your Account Manager and here's how.

How to change Account Manager password 50 liked

Make sure that you have a strong Account Manager password. If not, change it immediately by following the given instructions.

How do I add Account Credit 14 liked

Add credits to your account one time, and use it as an internal currency to purchase, renew and upgrade products.

How to change the Administration Contact information 8 liked

You can change the Admin Contact by logging into your Account Manager and here's how.

How to retrieve your Account Manager username and password 204 liked

You can request your username and password using the lost password recovery tool on the login screen. If you do not know your domain or username, please follow these instructions.

What happens if I don't renew my services? 20 liked

If all the auto renewal attempts fail and you do not manually renew your services by the expiration date, they will go into the 'renewal grace period', which lasts 30 days.

What is the hosting service Uptime Guarantee? 89 liked

If your website hosting service falls below 99% without advanced notice from us, we will credit you with a full 1 month FREE on top of your existing plan.

How long does a change of ownership take? 70 liked

A domain or hosting change of ownership should be complete within 5 working days, provided we have received a completed change of ownership form and any required fees have been cleared.

Why is my order still not active? 29 liked

Your order may not yet be active because the payment has not yet been received, or your order is still pending setup or approval.

How do I check my Domain Name renewal date? 8 liked

You can check anytime when your domain name is due for renewal within your Account Manager.

How to renew Premium DNS 14 liked

If you've received a renewal notice or just want to extend/renew your Premium DNS, you can do this quickly with these easy steps.

How to Add Phones in Two-Step Verification System 50 liked

You can add your phone number in your Two-Step Verification feature via Account Manager. Read further for the rest of the steps.

How to Remove Phone Numbers from Two-Step Verification System 20 liked

Removing your phone numbers from Two-Step Verification can be done via Account Manager. See the rest of the article to know how.

How to renew my Domain Name 8 liked

You can renew your Domain Name quickly and easily within your Account Manager in the Domains Due For Renewal section.

How to renew Web Hosting 8 liked

If you've received a renewal notice, or just want to extend your Web Hosting, you can do this quickly within your Account Manager.

Why can't I renew my .UK domain name? 8 liked

There are restrictions on when the .UK domain name become available for renewal.

How to renew Website Builder 26 liked

If you received a renewal notice, or just want to extend your Website Builder, you can instantly do so within the Account Manager.

How to Login to the Account Manager with Two-Step Verification 50 liked

Strengthen protection of online assets and personal information with an additional verification. Here's how:

How do I check my Hosting Renewal date? 8 liked

You can check when your hosting services are due for renewal anytime within your Account Manager.

What happens if I don't renew my Hosting? 56 liked

If all the auto renewal attempts fail and you do not manually renew your hosting by the expiration date, it will go into the renewal grace period, which lasts 30 days.

What happens if I don't renew my Website Builder? 33 liked

If all the auto renewal attempts fail and you do not manually renew your Website Builder by the expiration date, the Website Builder will go into the renewal grace period, which lasts 30 days.

How to change the Registrant (Owner) of my Hosting or products 8 liked

Changing the Registrant (Owner) of an account is a PERMANENT function. You will not be able to revert your changes once done.

How do I update my notification preferences? 41 liked

You can change your notification preferences within your Account Manager, in the Profile section.

I do not want to renew my Domain Name, what should I do? 32 liked

If you don't renew your domain, it will simply expire after the due date.

Can I get a refund if I renewed a Domain by mistake? 22 liked

Unfortunately, it is not possible to reverse a domain name renewal once it has been processed at the registry, as it is not allowed by the Registry for domain name expiry dates to be wound back.

How can I access my Account Manager? 8 liked

You can access your Account Manager by clicking on My Account at the top of this page.

What happens if I don't renew my Domain? 8 liked

If you do not renew your domain name by the expiration date, the domain name will go into the 'renewal grace period'.

Will I be refunded if my Domain gets rejected? 15 liked

If a domain name gets rejected after you have applied for it and payment has been processed, a refund will automatically be processed.

What happens to my Domains if I don't renew my Hosting? 83 liked

If you do not renew your hosting, but you keep your domains registered with us, you can continue to manage and renew them within your Account Manager.

How to update your Account Manager email address 15 liked

You can change your Account Manager contact info by logging into your Account Manager and clicking Edit Profile.

How to renew the Email Exchange 8 liked

If you received a renewal notice, or just want to extend your Email Exchange, you can do so instantly within your Account Manager.

How to renew Email Hosting 8 liked

If you received a renewal notice, or just want to extend your Email Hosting, you can do this instantly within your Account Manager

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