Site Protection Support

Your site is automatically set up to be monitored daily. Site Protection will run Malware, Whois, SSL, DNS, and Blacklisting scans and report any infections when they occur.

The Site Protection plan offers malware remediation, meaning we will fix any infections on your site. Due to the number of vulnerabilities that can occur it is not possible to stop all infections.

If you received a notice indicating we have cleaned your site but the Site Scanner panel still says your site is infected, give the tool some time to rescan your site and it should update the status.

The Site Protection scanner will alert you of different types of errors. Get quick explanations of those alerts & what you can do.

If you received a notice that we've cleaned your site but do not see changes, clear your cache & run a new scan to get new results

If you have a Malware infection this means your site has been hacked. You will need to request a cleanup via your Account Manager.

If you received a notice that we've cleaned your site but do not see changes, clear your cache & run a new scan to get new results

The site scanner is set up to monitor and scan your site every 24 hours. This can be changed in your Site Protection panel.

There are always steps that can be taken to ensure security. This guide contains tips to ensure your site keeps clear of Malware.

Site Protection has scanners that identify infections, harmful signatures on websites, & code anomalies that may not be known.

Server Side Scanning will remotely monitor your site every 3-6 hours. You can manage it via the Account Manager.

If your site has been infected or hacked but you have not received an alert, please check your junk/spam folders, then contact us for help.

When you apply for Site Protection, your site will be automatically setup for scanning & monitoring. Here's how to manage it.

If after our Malware removal/cleanup your site is reinfected, open a new request ticket & explain what happened so we can help.