Knowledge Base

How To Configure Automatic Email Response Messages: cPanel

An autoresponder is an email program that automatically responds or sends replies to email messages, depending on the incoming email or message. It includes a prewritten message that is sent to senders as an automatic response to the emails or messages.


Add a New Autoresponder in cPanel

  1. Log in to your cPanel.
  2. Go to the EMAIL section and click Autoresponders.
  3. Click the Add Autoresponder button.
  4. Fill in the required Autoresponder information:

    Character Set This is a standard set of characters that is recognized by computer hardware and software.

    NOTE: It is highly recommended that you use the utf-8 character set, which is also the default value for this field.

    Interval This is the number of hours you want the autoresponder to wait between responses to the same sender email address.

    NOTE: If you set the interval to 0, the system sends an auto-response for every email it receives.

    Email This is the email address in your cPanel where the automatic response will come from. Just put the user of the email before the at sign [@].
    Domain If you have multiple domain names in your cPanel, you need to select which domain the email address belongs to.
    From This is the sender username that will appear in the auto-response.
    Subject This is the subject of the auto-response.
    Body This is the main body or message of the auto-response.

    NOTE: If the message contains HTML tags, check This message contains HTML.

    You can also use tags for variables in the auto-response. The tags use the percent symbol [%] as markers. The available tags for the variables are:

    • %subject% - This will display the subject of the message that the autoresponder received.
    • %from% - This will display the name of the sender of the message that the autoresponder received. If there was no name in the original received email’s header, then the tag will display the sender’s email address instead.
    • %email% - This will display the sender’s email address.

  5. Choose the Start and Stop time of your autoresponder right below the Body text box. This will set the date and time you want the autoresponder to start working and when it will stop. If you choose Custom for either Start or Stop , a pop-up box will display a calendar and clock. Make sure you choose the right periods, AM or PM.

    NOTE: If you choose Custom, you must select a stop time that is later than the start time.

  6. Click the Create button to save the auto-response entry.

Edit or Delete an Existing Autoresponder

To edit an existing autoresponder, go to your Autoresponder list and click Edit on the Actions column. Click Delete to remove it permanently.

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