Knowledge Base

How To Create Email Account in cPanel

NOTE. This guide is part of The cPanel Email Account documentation. 

NOTE. This guide is applicable for hosting products with cPanel-Based email service (they are Linux Hosting, Business Hosting, Website BuildereCommerce Builder, WordPress Hosting, and WooCommerce Online Store).


This guide will walk you through the step-by-step process of creating an email account in cPanel, including the important settings that you need to know and understand. 

Create a new email account

Optional settings

Email account limitations


Create a new email account

To create a new cPanel email account, follow these steps: 

  1. Log in to your cPanel
  2. Go to the Email section and click Email Accounts
  3. Click the + Create button. 
  4. Use the Domain menu to select the domain on which you want to create the email account.

    NOTE. This option will not appear if you only have one domain name in your cPanel.

  5. Enter the new email address in the Username text box. 
  6. For the Password section, you can do the following actions: 
    • Set password now. Use this to set your own password manually or using the Generate password function. 
    • Send login link to alternative email address. Use this to send a login link to a different email address where the receiver will be able to set the email password. This is useful if you are creating an email account for another person. 
  7. In the Optional Settings, you can set the email account storage space and other customisation. See Optional Settings to learn more. 
  8. Click the + Create button to create the new email account. 


Optional Settings 

Here's your guide for the email account Optional Settings: 

  1. Storage Space. Use this to limit or customise the email account's email quota size. Unlimited means the email account can take up the storage space available in your hosting plan. 
  2. Automatically Create Folders for Plus Addressing. Use this to manage email messages you received with plus addressing (for example, [email protected]). There are two actions you can do:
    • Automatically Create Folders. This will automatically create the folder if it does not exist. For example, if someone sends email to [email protected], the system will automatically create the foldername folder (if the folder name does not exist) in your email account and put the message you received there. 
    • Do Not Automatically Create Folders. When you select this, the system will not create the folder, but you will still receive the email directly in your inbox. 
  3. Send welcome email with instructions to set up a mail client. If you check this box, the email account will receive the email with email setup instructions. 


Email account limitations 

Here are some limitations for your cPanel email account service: 

  • You cannot use the word cpanel as an email account username. 
  • You cannot rename an email account or change its address after you create it. 



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