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Creating a New Mailbox with Exchange

Exchange offers different types of Mailboxes and administrators have to create the Mailbox and configure its properties for their users. In this article, you’ll learn the different types of Mailboxes and how to create a new Mailbox to start using Email Exchange.

Types of Mailboxes

A Mailbox is assigned to a single user, wherein all emails are stored. There are (3) three types of Mailboxes that you can create via Exchange Manager, which are as follows:

  • User Mailbox - is created for an actual person or user and is given access to an Active Directory that allows the user to send and receive emails, create meetings and other appointments, and create tasks.
  • Room Mailbox - is a resource mailbox that is associated with an actual room or meeting location, like a training room or conference room, which provides users with a convenient way to book rooms and organise meetings.
  • Equipment Mailbox - is also a resource mailbox but is designated to resources that are non-location specific, wherein users can easily book and organise equipment requests for using projectors, microphones, or a company car, among others.

Create a New Mailbox

You can create any of these Mailboxes via your Exchange Manager using the steps below:

  1. Log In to your Exchange Manager.
  2. Under Hosted Organisation - Exchange click on the Mailboxes icon.
  3. Click on the New Mailbox button at the top-right section of the page.
  4. The New User option is selected by default where you will need to enter the following required information:
  5. Note: You can also click the Existing User button and simply assign the Mailbox to an Email Address stored in the system.

    Name: Enter your complete name.
    Display Name: Enter a name for your Mailbox, which will be visible to other users.
    E-mail Address: Enter the new Email Address to use for a specific user.
    Password: Enter a strong Password to use for accessing this Mailbox via the Email Address created above.
    Confirm Password: Re-type your Password.
    Choose mailbox type: Set the type of Mailbox that you want to create.
    Mailboxplan Name: Select the storage capacity for this Mailbox from the drop- down list.

    Tip: Tick the box beside Send Setup Instructions to receive a system-generated email with your mail settings for setting up your new Mailbox on Outlook, mobile, and others.

  6. Click Create Mailbox, then click Save Changes, or click Save Changes and Exit to go back to the Mailboxes page.

Congratulations! You’ve successfully created a Mailbox with Email Exchange. Please let us know if you need further assistance or if you have any questions. We’d love to help!

Important: Deleting a Mailbox will not remove the user’s profile from the system, BUT deleting a user’s profile will also delete it’s assigned Mailbox.

If you created a User Mailbox, you can access your new Mailbox using this guide. Or, you can also create a Shared Mailbox with Email Exchange by clicking on this guide.

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