This entire clause 39 relates to our Managed SEO services. We offer 3 different plans (bronze, silver and gold) to suite your needs.
39.1 Minimum Term
The Managed SEO services carry a Minimum Term as defined in your order confirmation email.
Work on your SEO campaign will begin once you’ve paid the applicable fees.
39.3 Installment Plans
If you are enrolled in an installment plan, you are required to make payment by the due date of each month as outlined in your quotation form. Failure to make payment by the due date of each month may result in temporary suspension of the services.
39.4 Refund Policy
There are no refunds once work has started on your SEO campaign.
The number of keywords depends on the plan that you purchased as outlined in the schedule below. Once you select your keywords, they cannot be charged at a later date.
Bronze = 5 keywords
Silver = 15 keywords
Gold = 30 keywords
Platinum = 50, 70, or 100 keywords
39.6 Billable Hours
The number of monthly billable hours depends on the plan that you purchased as outlined in the schedule below:
Bronze = 5 hours per month
Silver = 10 hours per month
Gold = 20 hours per month
Platinum = 35 hours per month
One blog per month will be delivered for customers with a gold or platinum plan. For all other plans, our SEO team will determine if a blog is required and if so, use billable hours to build the blog.
We will report results for your SEO campaign on a regular basis.
39.9 Customer Acknowledgements and Responsibilities
You authorize us to build backlinks through article writing and social bookmarking to influence the ranking of your website on certain search engines. SEO services are intended to obtain preferential positioning for your website in selected search engines. With our SEO services, we focus on placement of your website in Google searches only (unless otherwise agreed) but we note that other search engines and directories often leverage results from Google.
You understand that we have no control over the policies of search engines or directories with respect to the type of websites and/or content that they accept now or in the future. Your website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. We will resubmit those web pages that have been dropped from the index but cannot guarantee that they will be accepted by the search engine.
You acknowledge that some search engines and directories may take three (3) to six (6) months or longer after submission to list your website. Certain search engines and directories may stop accepting submissions for an indefinite period of time. Certain search engines and directories may drop listings for no apparent or predictable reason. Often a listing will "reappear" without any additional submissions. Should the listing not reappear, we will re-submit your website based on the current policies of the search engine or directory. Certain search engines and directories may offer expedited listing services for a fee. You are responsible for all expedited service fees unless otherwise expressly stated and such fees will only be incurred with your prior approval.
You acknowledge that we are not responsible for any changes to your website not made by our SEO team that adversely affect the search engine or directory rankings of your website. We are not liable for errors made by third parties or your failure to maintain a backup of your website.
You must provide our SEO team with the username and password to make changes to your website and notify any parties that are maintaining your website (such as a web master) that you’ve engaged us to perform SEO work.
You must provide us with specific authorization to submit your website to search engines and directories.
You will notify us of any changes to your website.